Owl Labs makes smart and easy-to-use video meeting devices. These devices help people talk and work together in meetings, even if they’re not in the same place. But sometimes, like any device, things can go wrong. Don’t worry—most problems are small and easy to fix.
This post will share straightforward tips to help you fix common problems with your Owl Labs devices. Whether it’s the Meeting Owl 3, Owl Bar, or Whiteboard Owl, these tips can help.
First, Restart the Device
Yes, it sounds basic, but restarting often resolves the issue. Unplug the Owl Labs device, wait for 10 seconds, and then plug it back in.
Give it a minute to restart. Check if the camera light comes on and the speakers make a small sound. That means it’s working.
A simple restart can fix freezing and no video or sound problems.
Check the Cables
Sometimes, the problem is just a loose cable. Make sure all cables are connected properly.
If you’re using the Meeting Owl 3, check the USB and power cables. If the camera isn’t showing anything, unplug and reconnect the USB.
Also, ensure you’re using the original cables with the product. If the cable is old or damaged, try replacing it.
Make Sure the Software is Updated
Owl Labs devices work better when their software is up to date. The Owl app can be used to check for updates.
Open the app and look for “Device Settings” > “Software Update”. If it says there’s an update, click to install it.
Updates can fix bugs, improve sound, and improve the device’s performance.
If you’re unsure how to do this, you can contact Evig, an audio visual solutions company in Dubai. As the official distributor of Owl Labs, they possess extensive knowledge about these products.
Check the Internet Connection
If your device keeps disconnecting or isn’t joining the meeting, it could be the internet.
Make sure your Wi-Fi is strong and stable. If the signal is weak, try restarting the router. A wired connection using an Ethernet cable is often better, especially in big offices or conference rooms.
Slow internet can affect video and sound, so it’s important to check this.
Sound Too Low or Echoing?
If people can’t hear you, or there’s a strange echo, do this:
- Make sure the microphone on the device is not blocked
- Lower the volume on your computer speakers
- Ask others in the room not to use their laptop mics at the same time
Owl Labs devices work best when they are the only mic and speaker. Too many devices in one room can cause an echo.
Camera Not Focusing on the Speaker?
One cool thing about Owl Labs products is that they follow the speaker. But occasionally, the switch may not work properly.
Make sure the room is bright enough. If it’s too dark, the camera may not be able to see the speaker clearly.
Also, make sure people are not all talking at the same time. The AI inside the Owl works better when one person speaks at a time.
Don’t Wait Too Long to Ask for Help
If you’ve tried all these steps and your device still isn’t working, don’t stress. You don’t need to fix everything on your own.
Reach out to Evig, audio visual solutions company in Dubai. They are the trusted distributor of Owl Labs in the UAE. Their team can help fix issues, check your setup, or replace faulty parts.
They also help businesses choose the right video conference system from Owl Labs for meeting rooms of all sizes.
Keep the Setup Simple
The best thing you can do is keep your setup clean and simple. Don’t overcomplicate it with too many devices or wires.
Place the video conference system in the center of the table. Don’t block it with big objects. This step helps the camera and mic work better.
Keep the cables tidy, the table clean, and the lighting just right. These small things make a big difference.
Final Words
Are you having trouble with your Owl Labs device? Don’t worry—it happens. The good news is that most problems are easy to fix with simple steps.
Restart the device, check the cables, update the software, and ensure your internet is good. If things still don’t work, contact Evig, an audio visual solutions company in Dubai. The team knows how to help and will ensure your video conference system runs perfectly again.
Meetings don’t have to be stressful. With the right setup and support, they can be simple, clear, and smooth every time.
